Store Policies

Contact Us

For any question about an order, product, delivery or refund, please reach us:

We normally respond to calls and WhatsApp messages the same working day.

Terms & Conditions

By using this website and placing an order with Sagar Electronics ("we", "us", "our"), you agree to the following terms.

Products and pricing

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• Product images are for illustration. Actual model, colour or packaging may vary slightly.
• Prices and stock availability may change without prior notice. If an item becomes unavailable after you order, we will contact you and offer an alternative or a full refund.

Orders

• An order is confirmed only after successful payment and a confirmation call or message from our store.
• We may decline or cancel an order in case of incorrect pricing, suspected fraud, or stock unavailability. Any amount already paid is refunded in full.
• You are responsible for providing an accurate delivery address and a reachable phone number.

Warranty

• Products carry the manufacturer's standard warranty. Warranty claims are handled as per the brand's terms and service centre network.
• Physical damage, water damage, unauthorised repair and misuse are not covered under warranty.

Liability

Our liability for any order is limited to the amount paid for that order. We are not liable for indirect or consequential losses.

Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts of Raipur, Chhattisgarh.

Privacy Policy

We respect your privacy and collect only the information needed to serve your order.

Information we collect

• Order details: your name, phone number, delivery address and pincode.
• Payment information: payments are processed by Razorpay. We never see, collect or store your card, UPI or bank credentials.
• Basic usage data: standard technical information your browser sends when visiting the site.

How we use it

• To confirm, pack and deliver your order and to contact you about it.
• To handle warranty, service, returns and refunds.
• To meet legal and accounting requirements.

Sharing

We do not sell or rent your personal information. We share it only with our payment gateway (Razorpay) and, where needed, delivery or service personnel fulfilling your order, and with authorities if legally required.

Data retention and your rights

Order records are retained as required for accounting and warranty purposes. You may contact us at the phone number above to ask what data we hold about you, or to request correction or deletion, subject to legal record-keeping obligations.

Cookies

This site uses your browser's local storage to remember your shopping cart. No advertising or tracking cookies are used.

Refund & Cancellation Policy

Cancellation

• You may cancel an order free of charge any time before it has been dispatched — call or WhatsApp us at +91 91311 69246.
• Once an item has been dispatched or installed, cancellation is treated as a return and the conditions below apply.

Returns and replacement

• If a product arrives damaged, defective, or is not the item you ordered, inform us within 48 hours of delivery with photos or video of the item and packaging.
• Verified damaged, defective or wrong items are replaced free of charge, or fully refunded if a replacement is unavailable.
• Products must be returned in original packaging with all accessories, manuals and the invoice.
• We cannot accept returns for items damaged after delivery through misuse, or for products with broken manufacturer seals except in case of a genuine defect.

Refund timeline

• Approved refunds are initiated within 3-5 working days of the returned item being collected and inspected.
• Refunds are credited to the original payment method. Depending on your bank, the amount typically reflects within 5-7 working days after initiation.
• Cancellations made before dispatch are refunded in full, with no deduction.

Shipping & Delivery Policy

• We deliver within Raipur and nearby areas of Chhattisgarh. For locations outside our delivery area, please contact us before ordering.
• Home delivery is free for orders within our standard delivery zone.
• Orders are typically delivered within 1-3 working days of confirmation. Large appliances or items requiring installation may take slightly longer, and we will inform you of the schedule when confirming your order.
• Our team will call you before delivery to confirm a convenient time. Please ensure someone is available at the address to receive the item.
• Kindly check the packaging at the time of delivery. If the outer packaging is visibly damaged, note it with the delivery person and inform us immediately.
• Installation, where offered (for example TV wall mounting or fan fitting), is scheduled separately after delivery.
• Delivery may be delayed by circumstances beyond our control such as weather, strikes or road conditions. We will keep you informed of any delay.